Privacy Policy

Last updated: 14 May 2026

This Privacy Policy explains how Juliane Stärk, trading as Relationships Matter, collects, uses, stores, and protects personal data through this website.

Website: https://relationships-matter.eu

 Contact email: mail@relationships-matter.eu

 Business location: Spain

For the purposes of data protection law, Juliane Stärk is the data controller for the personal data processed through this website.

1. What personal data we collect

Depending on how you use this website, we may collect the following types of personal data:

  • name
  • email address
  • billing details
  • country or region
  • order and purchase details
  • payment status and transaction information
  • messages you send through contact forms
  • information needed to deliver digital products
  • website usage data, such as pages visited, referral source, device/browser information, and IP address
  • cookie and tracking information, depending on your cookie consent choices

We do not intentionally collect sensitive personal data through this website.

2. How we collect your data

We collect personal data when you:

  • purchase a digital product
  • enter your details at checkout
  • receive product access by email
  • subscribe to email updates or are added to product-related email communication
  • fill in a contact form
  • browse the website
  • interact with ads or tracking technologies, if you have consented to marketing cookies

3. Why we use your personal data

We use your personal data for the following purposes:

  • to process your purchase
  • to deliver digital products, such as audios, PDFs, guides, worksheets, or other resources
  • to send order confirmations and product access emails
  • to provide customer support
  • to respond to messages sent through contact forms
  • to manage your customer account or order history where applicable
  • to comply with tax, accounting, and legal obligations
  • to improve the website and user experience
  • to send product-related or marketing emails where permitted
  • to measure and improve advertising performance, where you have consented to marketing cookies

4. Legal bases for processing

We process your personal data based on one or more of the following legal bases:

Contract

 We process your data when it is necessary to complete your purchase, deliver your digital product, provide access, and offer customer support.

Legal obligation

 We process and retain certain order, payment, tax, and accounting information where required by law.

Consent

 We rely on consent for non-essential cookies, tracking pixels, and certain marketing communications where required.

Legitimate interests

 We may process limited data to maintain website security, respond to enquiries, improve our services, prevent fraud, and manage basic business operations, provided those interests do not override your rights and freedoms.

5. Digital product delivery and email communication

When you purchase a digital product, we use your email address to send order confirmations, product access, download links, or related support information.

Digital products may be delivered through WooCommerce emails, MailerLite, or links to files hosted through services such as Google Drive.

In some cases, buyers may also be added to product-related email communication. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting mail@relationships-matter.eu.

Unsubscribing from marketing emails does not stop necessary transactional emails related to your purchase, such as order confirmations or product access emails.

6. Payment processing

Payments are processed through WooPayments.

We do not directly store your full payment card details. Payment information is handled by the payment provider according to its own security and privacy standards.

We may receive and store limited payment-related information, such as payment status, transaction ID, order amount, billing details, and purchase history, as needed to process your order and comply with legal obligations.

7. Contact forms

If you contact us through a form on this website, including forms created with WPForms, we collect the information you provide, such as your name, email address, and message.

We use this information to respond to your enquiry and provide support.

8. Analytics, advertising, and pixels

This website may use tracking technologies such as:

  • TikTok Pixel
  • Meta Pixel

These tools may help measure advertising performance, understand how visitors interact with the website, and improve ads and content.

Marketing and analytics technologies should only be used where you have given the required cookie consent. Spain’s AEPD cookie guidance expects users to be able to accept, configure, and reject cookies.

You can manage your cookie preferences through the cookie banner or cookie settings on this website.

9. Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to function. Other cookies, such as analytics or marketing cookies, are only used with your consent where required.

For more information, please see our Cookie Policy.

10. Service providers and processors

We may share personal data with trusted service providers where necessary to operate this website and deliver our services.

These may include:

  • WooCommerce
  • WooPayments
  • MailerLite
  • Google Drive or Google services where used for file delivery
  • WPForms
  • TikTok Pixel / TikTok advertising tools
  • Meta Pixel / Meta advertising tools
  • GDPR Cookie Consent plugin
  • website hosting provider: All-Inkl
  • technical service providers who help maintain the website

These providers only receive the data necessary for their service and are expected to process it according to applicable data protection law.

11. International data transfers

Some service providers may process data outside Spain or the European Economic Area.

Where this happens, we rely on appropriate safeguards required under data protection law, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms used by the relevant provider.

12. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax, and accounting records may be kept for as long as required by applicable legal obligations.

Contact form messages and support emails are kept only as long as needed to respond, provide support, and maintain business records.

Marketing data is kept until you unsubscribe or withdraw consent, unless a longer retention period is legally required.

Cookie consent records may be kept as needed to demonstrate consent choices.

13. Your data protection rights

Depending on your location and applicable law, you may have the right to:

request access to your personal data

request correction of inaccurate data

request deletion of your data

object to certain processing

request restriction of processing

request data portability

withdraw consent where processing is based on consent

lodge a complaint with a data protection authority

To exercise your rights, contact:

mail@relationships-matter.eu

If you are in Spain, you also have the right to contact the Spanish Data Protection Agency, the Agencia Española de Protección de Datos (AEPD).

14. Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, email, or online transmission is completely secure. You use the website with this understanding.

15. Children

This website and its products are not intended for children.

We do not knowingly collect personal data from children. If you believe a child has provided personal data through this website, please contact mail@relationships-matter.eu so we can delete it where appropriate.

16. Links to other websites

This website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated date.

18. Contact

For questions about this Privacy Policy or how your personal data is handled, contact:

Juliane Stärk / Relationships Matter

 Email: mail@relationships-matter.eu

 Website: https://relationships-matter.eu

 Business location: Spain