Terms, Legal Notice & Digital Product Policy
Last updated: [14 May 2026]
This page sets out the legal information, terms of use, terms of sale, and digital product policy for this website.
This website is operated by Juliane Stärk, trading as Relationships Matter.
Website: https://relationships-matter.eu
Contact email: mail@relationships-matter.eu
Business location: Spain
Tax identification information: available where legally required.
By using this website, booking a call, or purchasing a digital product, you agree to the terms below.
1. What this website offers
Relationships Matter offers educational relationship content, digital products, and the option to book or request calls with Juliane Stärk.
Digital products may include audio courses, PDF guides, worksheets, written materials, or other digital resources.
The specific content of each product is described on the relevant sales page before purchase.
2. Educational scope and disclaimer
The content offered on this website is for educational and self-help purposes only.
It is not couples therapy, psychotherapy, medical advice, legal advice, crisis support, or a substitute for professional mental health care.
The content is not intended for situations involving abuse, coercive control, violence, immediate danger, ongoing betrayal, or serious relational injury. If you are in danger or experiencing abuse, please seek appropriate professional or emergency support in your location.
Using this website, buying a product, or booking a call does not create a therapist-client relationship.
3. Prices and VAT
All prices shown on this website are in euros and include VAT where applicable.
The final price will be shown before you complete your purchase.
4. Payment
Payment is processed through the payment provider available at checkout.
Relationships Matter does not directly store your full payment card details.
Your purchase is complete once payment has been successfully processed.
5. Digital delivery
Digital products are delivered electronically.
After payment, you will receive access to the product by email or through the digital delivery method shown at checkout or on the relevant sales page.
Please make sure you enter the correct email address when purchasing.
If you do not receive access after purchase, contact mail@relationships-matter.eu
.
6. Right of withdrawal for digital products
Consumers in the EU generally have a 14-day right of withdrawal for online purchases. However, digital content can be an exception when delivery begins immediately with the consumer’s express consent and acknowledgement that the right of withdrawal will be lost once delivery begins.
By purchasing a digital product from this website, you agree that access to the digital content may begin immediately after payment. You acknowledge that, once digital delivery has started, you lose your statutory right of withdrawal for that digital product.
This does not affect any voluntary guarantee or support promise clearly stated on the relevant sales page.
7. Refunds and access issues
Because digital products are delivered electronically and access may begin immediately after purchase, refunds are not automatically available once the digital product has been delivered.
Please contact mail@relationships-matter.eu
if:
- you were charged in error
- you purchased the wrong product
- you did not receive access
- there is a technical issue with the files or delivery
- you have a question about a voluntary guarantee stated on a sales page
If a voluntary guarantee is offered for a specific product, that guarantee applies only under the conditions described on the relevant sales page.
8. Calls and personal support
This website may offer the option to book or request calls with Juliane Stärk.
Calls are educational and supportive in nature. They are not therapy, medical treatment, crisis intervention, emergency support, or a substitute for professional mental health care.
If a call is included as part of a voluntary guarantee, the purpose of the call is to understand what did not land and to offer general educational guidance. It does not guarantee a specific relationship outcome.
9. Intellectual property
All materials on this website and inside digital products are owned by Juliane Stärk / Relationships Matter unless otherwise stated.
Purchased materials are for your personal use only.
You may not copy, resell, share, publish, upload, distribute, reproduce, or use the materials commercially without written permission.
10. User responsibility
You are responsible for how you apply the educational material.
Relationship dynamics are complex, and results vary depending on the situation, the people involved, and how the material is used.
No specific result, relationship outcome, or change in another person’s behaviour is guaranteed.
11. Website use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, or use the website or materials in a way that infringes the rights of others.
12. External links
This website may contain links to external websites.
Relationships Matter is not responsible for the content, policies, services, or practices of third-party websites.
13. Limitation of liability
To the fullest extent permitted by law, Relationships Matter is not responsible for indirect, incidental, or consequential losses arising from the use of this website, digital products, calls, or educational content.
Nothing in these terms limits your statutory consumer rights where they cannot legally be limited.
14. Changes to these terms
These terms may be updated from time to time.
The updated version will be published on this page with a new “Last updated” date.
15. Applicable law
These terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
16. Contact
For questions about these terms, digital product access, refunds, or support, contact:
mail@relationships-matter.eu