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Terms, Legal Notice & Digital Product Policy

Last updated: [23 July 2026]

This page sets out the legal information, terms of use, terms of sale, and digital product policy for this website.

This website is operated by Juliane Stärk.

Website: https://relationships-matter.eu

Contact email: mail@relationships-matter.eu

Business location: Spain
Tax identification information: ESY8749494D.

These terms apply to your use of this website and to purchases of digital products made through it. Private services may be subject to a separate written agreement provided before purchase.

1. What this website offers

Juliane Stärk offers educational relationship content, digital products, and the option to book or request calls.

Digital products may include audio courses, PDF guides, worksheets, written materials, or other digital resources.

The specific content of each product is described on the relevant sales page before purchase.

2. Educational scope and disclaimer

The content offered on this website is for educational and self-help purposes only.

It is not couples therapy, psychotherapy, medical advice, legal advice, crisis support, or a substitute for professional mental health care.

The content is not a substitute for specialist or emergency support in situations involving abuse, coercive control, violence, immediate danger, or serious mental-health concerns.

If you are in danger or experiencing abuse, please seek appropriate professional or emergency support in your location.

Using this website, buying a digital product, submitting an application, or booking a call does not create a therapist-client relationship.

3. Prices and VAT

All prices shown on this website are in euros and include VAT where applicable.

The final price will be shown before you complete your purchase.

4. Payment

Payment is processed through the payment provider available at checkout.

Juliane Staerk does not directly store your full payment card details.

Your purchase is complete once payment has been successfully processed.

5. Digital delivery

Digital products are delivered electronically.

After payment, you will receive access to the product by email or through the digital delivery method shown at checkout or on the relevant sales page.

Please make sure you enter the correct email address when purchasing.

If you do not receive access after purchase, contact mail@relationships-matter.eu
.

6. Right of withdrawal for digital products

Consumers in the European Union generally have a 14-day right of withdrawal for distance purchases.

Where you purchase digital content that is delivered immediately, you will be asked at checkout to expressly consent to delivery beginning before the end of the withdrawal period and to acknowledge that you will lose your right of withdrawal once delivery has begun.

If you do not provide this consent and acknowledgement, immediate access to the digital content may not be available.

This does not affect your statutory rights where the digital content is faulty, unavailable, or not as described.

7. Refunds and access issues

Because digital products are delivered electronically and access may begin immediately after purchase, refunds are not automatically available once the digital product has been delivered.

Please contact mail@relationships-matter.eu
if:

  • you were charged in error
  • you purchased the wrong product
  • you did not receive access
  • there is a technical issue with the files or delivery
  • you have a question about a voluntary guarantee stated on a sales page

If a voluntary guarantee is offered for a specific product, that guarantee applies only under the conditions described on the relevant sales page.

Nothing in this policy limits your statutory rights where digital content is faulty, unavailable, not delivered, or not as described.

8. Calls and personal support

This website may offer the option to book or request calls with Juliane Stärk.

Calls are educational and supportive in nature. They are not therapy, medical treatment, crisis intervention, emergency support, or a substitute for professional mental health care.

If a call is included as part of a voluntary guarantee, the purpose of the call is to understand what did not land and to offer general educational guidance. It does not guarantee a specific relationship outcome.

Paid private services may be subject to a separate client agreement covering the scope of the service, payment terms, scheduling, cancellations, communication, and other relevant conditions. Where such an agreement is provided, it governs the private service.

9. Intellectual property

All materials on this website and inside digital products are owned by Juliane Staerk unless otherwise stated.

Purchased materials are for your personal use only.

You may not copy, resell, share, publish, upload, distribute, reproduce, or use the materials commercially without written permission.

10. User responsibility

You are responsible for how you apply the educational material.

Relationship dynamics are complex, and results vary depending on the situation, the people involved, and how the material is used.

No specific result, relationship outcome, or change in another person’s behaviour is guaranteed.

11. Website use

You agree not to misuse this website, interfere with its operation, attempt unauthorized access, or use the website or materials in a way that infringes the rights of others.

12. External links

This website may contain links to external websites.

Juliane Stärk is not responsible for the content, policies, services, or practices of third-party websites.

13. Limitation of liability

To the fullest extent permitted by law, Juliane Stärk is not responsible for indirect, incidental, or consequential losses arising from the use of this website, digital products, calls, or educational content.

Nothing in these terms limits your statutory consumer rights where they cannot legally be limited.

14. Changes to these terms

These terms may be updated from time to time.

The updated version will be published on this page with a new “Last updated” date.

15. Applicable law

These terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

16. Contact

For questions about these terms, digital product access, refunds, or support, contact:

Juliane Stärk
Email: mail@relationships-matter.eu
Website: https://relationships-matter.eu
Business address: Denía, Spain
Tax identification number: ESy8749494D